TT Cycling values the protection of your personal information and privacy. To provide you with complete shopping, warranty, repair, and after-sales services, we will collect, process, and use your personal information within the necessary scope in accordance with applicable laws and regulations.
1. Information We Collect
When you browse our website, register as a member, purchase products, apply for warranty service, schedule repairs, participate in events, or contact customer service, we may collect the following information:
Name, phone number, email address, shipping address, member account, order information, payment status, invoice information, logistics and delivery information, frame number, product warranty information, repair records, return and exchange records, customer service correspondence records, as well as browsing history, cookies, IP address, device information, and other website usage data.
Name, phone number, email address, shipping address, member account, order information, payment status, invoice information, logistics and delivery information, frame number, product warranty information, repair records, return and exchange records, customer service correspondence records, as well as browsing history, cookies, IP address, device information, and other website usage data.
2. Purpose of Use
The information we collect will be used for the following purposes:
Processing orders, payment confirmation, product delivery, invoice issuance, return and exchange services, manufacturer warranty registration, repair and after-sales service notifications, customer service contact, member management, event registration, notifications regarding promotions and new products, website security maintenance, service quality improvement, and other necessary purposes required by law.
Processing orders, payment confirmation, product delivery, invoice issuance, return and exchange services, manufacturer warranty registration, repair and after-sales service notifications, customer service contact, member management, event registration, notifications regarding promotions and new products, website security maintenance, service quality improvement, and other necessary purposes required by law.
3. Provision of Information to Third Parties
We will not arbitrarily sell, exchange, or provide your personal information to unrelated third parties.
However, in order to complete the above services, we may provide your information to cooperating service providers when necessary, such as payment service providers, logistics and delivery companies, electronic invoice systems, the Shopline platform, SMS or email delivery services, manufacturer warranty registration units, customer service systems, or competent authorities as required by law. Such information will only be used within the scope necessary to complete the specific service.
However, in order to complete the above services, we may provide your information to cooperating service providers when necessary, such as payment service providers, logistics and delivery companies, electronic invoice systems, the Shopline platform, SMS or email delivery services, manufacturer warranty registration units, customer service systems, or competent authorities as required by law. Such information will only be used within the scope necessary to complete the specific service.
4. Information Security
This website uses SSL encryption technology to protect transaction and data transmission security, and adopts reasonable technical and administrative measures to prevent unauthorized access, leakage, alteration, or loss of personal information.
5. Cookies and Website Analytics
This website may use cookies or similar technologies for member login, shopping cart retention, website traffic analysis, advertising performance tracking, and improving user experience. You may disable cookies through your browser settings, but some website functions may not operate properly as a result.
6. Marketing Information
Within the scope of your consent or as permitted by law, we may send information related to new product launches, promotional campaigns, cycling events, or after-sales maintenance. You may unsubscribe from marketing notifications at any time through your member settings, email unsubscribe link, LINE official account settings, or customer service email.
7. Data Retention Period
Your personal information will be retained for the period necessary to fulfill the purpose of collection. Orders, transactions, invoices, and customer service records will be retained in accordance with relevant laws, accounting and tax requirements, consumer dispute handling, and after-sales service needs; warranty and repair information will be retained according to the product warranty period and after-sales service needs.
8. Personal Data Rights
In accordance with applicable laws and regulations, you may request to inquire about, review, obtain a copy of, supplement, correct, stop the collection of, stop the processing of, stop the use of, or delete your personal information.
If you wish to exercise the above rights or have any questions regarding this Privacy Policy, please contact us through our customer service email.
If you wish to exercise the above rights or have any questions regarding this Privacy Policy, please contact us through our customer service email.